Product Management – Gates Systems
• Responsible for $1.5 million P&L as part of $11 million product suite.
• Increased customer base 30% from 2005-2007.
• Managed completion of GatePlan product update and continued to direct new releases. Successfully upgraded 80% of customer base to newest product version.
• Worked with delivery, development and QA teams to ensure customer requirements are documented, executed and tested in each release.
• Guided GatePlan and GateManager cross-functional team of 6 development and delivery employees in Southlake, TX and Krakow, Poland. Completed product design documents and met with the testing and software quality management team to incorporate automated testing and increase the level of product quality.
• Directed effort to build new GateManager system using internal investment by creating vision, project plan and deliverables timeline. Led design sessions that included: multiple customer visits, conference calls and WebEx sessions to show new product iterations to gather customer feedback.
• Served as subject matter expert to train multiple customer groups to use resource management software. Wrote and produced product training manual and user guide.

Product Marketing & Strategy/Business Development - Sabre Resource Management Suite
• Completed product collateral for 5 product modules, named 2 new products, facilitated publication and wrote quarterly advertorials, industry magazine articles and newsletters.
• Planned, co-led and executed annual 4-day multi-product user conference for 250 customers.
• Completed 30-50 direct sales activities annually including customer presentations, RFPs and sales meetings.
• Developed Sabre Streamline 2005-2007 investment plan for $11 million revenue suite for senior management.

Product Strategy, Roadmap Management, Product Design
Directed enterprise product design for Secondary Distribution fuel supply-chain management software solution from idea generation through release. Managed FMS product with approximately 33% of revenue of overall product portfolio.

• Increased customer base by 125% since 2007, by assisting companies to gain greater fuel savings and ROI in diverse businesses including large warehouse clubs, discount retailers, convenience stores, shipping companies, and railroads.
• Documented product requirements and product functional specifications, supplementing words with mocked-up screen shots and other tools, communicating requirements in organized and detailed manner.
• Designed solutions for Fuel Center and Alarm Management System (AMS), outsourced fuel management service business units, increasing scalability, efficiency and addressing unique business needs.

Held expanded product responsibility to guide product design, development, QA teams and release management of up to 18 cross-functional team members. Managed 3 separate products with over 50% of revenue and 48% of gross margin for overall IS360 portfolio. Led new product development and collaborated on design of multiple operational value dashboards.

• Set product strategy, ensuring planned features synchronized with roadmap and product designs.
• Updated Roadmaps for products based on market conditions, Voice of the Customer feedback and competitor movement, providing regular updates to Executive Management.
• Solicited product requirements using interviews, customer workshops, focus groups, customer conferences, and competitive data and process analysis. Evaluated new business models to extend current Insite360 product suite.
• Possessed expert product knowledge of Wet Stock Management, Inventory Management, Forecasting, Dispatching, Pricing, Freight, Fuel Costing and Margin Analysis and key workflows, supporting downstream fuel ordering and replenishment cycle.
• Utilized Agile software development methodologies with 2-week sprints among multiple cross-functional groups, deploying new releases every 6 weeks to 2 months based on planned scope.
• Ensured products were tailored to international markets related to functionality, language, units of measure and value, by meeting with sales and operations teams in Europe and Asia and development team members in Pune, India.
• Launched multiple mobile offerings to extend the value and access of the products wherever the user needed them.
• Collaborated with release management, marketing and account management teams, ensuring successful product launches with effective communication of product features and value propositions.
• Led direct meetings and product backlog calls, discussing with customers, sales, account management & professional services to understand and prioritize business needs & product requirements.